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Means to transact - Click below to visit our stand alone banking pages for detailed information:
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How do I make a deposit to my account?
- In order to make a deposit you must first download the game software. For complete step-by-step instructions on downloading and installing the game, go to Getting Started section. You then need to open your real money account. After you receive your real-money username and password, you are ready to make a deposit into your Bingo account.
- Start the program, enter your username and password in the Login window.
- Select "Cashier" from the lower-left corner and click the "Deposit" button.
- Select you desired deposit method.
- While credit cards have traditionally been the favored method for funding accounts, new limitations being imposed by the Credit Card companies are making it increasingly difficult for players to continue to fund their accounts this way.
- There are, however, excellent alternatives as per above.
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How long does it take to process my deposit?
- Credit card deposits take approximately 2-5 minutes to process and funds are made available in your account within this time frame.
- Wire Transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.
- Bank Draft / Personal check deposits take about a week to reach our offices. It takes additional 10 days for a Bank Draft to be cleared and about 21 days for a Personal check to be cleared. Please note that the first phase of a Bank Draft / Personal Check deposit is dependent on regular world wide mail and may vary depending on your location and/or other factors.
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What is One ATM Cyber Processing and/or 1ATM.com?
- One ATM Cyber Processing is the company that provides all the financial transaction services for Playtech Bingo. One ATM has a vast experience with online transaction processing and is processing millions of dollars monthly. 1ATM.COM is just the descriptor for all the deposits/withdrawals made. This is how you will recognize charges/refunds of the Bingo Hall in your credit card statement. The site www.1ATM.com also contains information on how to contact One ATM for any billing questions you might have.
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How do I withdraw my winnings?
- To withdraw money from your account go to Cashier and select the "Withdraw" button.
- If you have active NETeller or FirePay accounts, then your withdrawal will be made to those accounts as the first option.
- Please note that, because of controls by the credit card companies, it is no longer possible to credit withdrawals back to your credit cards.
- Bank drafts will be sent to your billing address, as specified by you during the account registration process, using regular worldwide mail. Please make sure that the specified billing address is correct to avoid any delays. If this address has been changed please contact support at the bingo hall. Please allow up to three weeks for delivery due to slow mail service. There are no charges imposed on bank draft withdrawals.
- If you select Wire transfer as the preferred method for withdrawal, you will be asked to fill in your bank account details. There are no charges imposed on Wire transfer withdrawals.
- You can track the status of your withdrawal requests by entering the cashier and selecting the "Transaction history" screen. The status column in this screen identifies each transaction's exact phase.
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What is the "pending withdrawals" screen?
- Once you make a withdrawal, your withdrawal request is pending to be processed by the financial department By entering the "Pending withdrawals" screen in the "Withdraw" section in the cashier you can view all your withdrawal requests that are waiting to be processed.
- Generally no withdrawal request will be processed for four business days after making the request. Until a withdrawal transaction has breen processed, you can cancel it and return the amount back to your account, so that you can continue to play.
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How can I follow up financial transaction operations?
- The Cashier's "Transaction History" section stores a complete history of all your financial actions, such as withdrawals and deposit requests.
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I have made a Withdrawal but have changed my mind. How do I cancel a Withdrawal request?
- As mentioned, all withdrawal requests awaiting to be processed show up in the "pending withdrawals" screen in "Withdraw" section in Cashier, for about four business days from your initial withdrawal request date.
- You can cancel withdrawal requests as long as they show up in the "pending Withdraws" screen, and return the requested amount back to your bingo account, so you can go ahead and play.
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How much can I deposit to my Bingo balance?
The following limits of deposits apply for each deposit method:
- Credit cards
Minimum single deposit $20
Maximum single deposit $1000 per card
- Bank Draft / Personal Check
Minimum single deposit $50
Maximum single deposit $5000
- Wire transfer
Minimum single deposit $100
No maximum limit
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Is it safe to use my credit card at Playtech Bingo?
- Absolutely yes. Playtech uses the best available security measures available today, such as latest Firewall technology and RSA encryption to make sure that delicate information remains 100% secure. In fact, using your credit card at Playtech Bingo is much safer than using it at your local department store.
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