Moneybookers FAQs
What is Moneybookers?
How do I fund my account with Moneybookers?

What is Moneybookers?

• Moneybookers is a tool that allows you to safely send and receive money via e-mail - instantly. You can send money from your credit card and transfer money to and from your bank account.

How do I fund my account with Moneybookers?

• First open an account at www.moneybookers.com and then fund your account by one of the following options:
• Wire Transfer - You will be provided with a transaction ID and bank details. You then have to instruct your bank to process the transaction. The funds should be in your Moneybookers account within 2 to 4 days. As soon as the funds are credited to your Moneybookers account, you can go ahead and send payments to anyone with an email address. There are no fees when using this option.
• Credit Card - Register your card and then send via fax or email to Moneybookers an Identification document with picture (such as ID card, passport or driver's license), the front and back of the credit card and a recent credit card statement signed by the credit card owner.
• The verification procedure should be completed within 48 hours after having sent these documents. Next time you upload funds to your account the credit card option will be available to fund your account instantly. There is a 3% service charge when using this option.
• Sending money via Moneybookers costs 1% (up to € 0.50) per Transfer.
• Customer support: service@moneybookers.com
• Mailing address:
  112 Lee Valley Technopark
  Ashley Road
  London N17 9LN
  United Kingdom
• Customer Call Centre: UK and International: 0870 881 2808 (English)
  Germany: 0190 210 217 (German / € 0.62 per minute)
  UK: 0709-2042001
  USA: 509-271-5556
  Germany: 030-6908-8436
  Netherlands: 020-524-8418
  France: 01-5301-0809
  International: +1-509-271-5556 or +44-709-2042001